5 Things That Can Sabotage Your VOC Program

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5 Things That Can Sabotage Your VOC Program

Postby JasonBrown » Thu Mar 14, 2019 3:44 am

Companies with the best-in-class Voice of Customer (VoC) programs achieve 10 times higher YOY increase in revenue compared to other firms. Furthermore, they retain 55% more customers, experience an average drop of 23% in YOY customer service expenses, and boast employee engagement rates that are 292% higher.

So, if your Voice of Customer isn’t delivering noteworthy results, then it’s time to take a hard look at what’s going wrong.

Making your VOC program best-in-class isn’t simple, but there are certain things that can be detrimental to it. Things you should ideally avoid doing.

So, we decided to make a list of the 5 main things that can sabotage your Voice of Customer program.
https://cloudcherry.com/blog/voice-of-c ... -sabotage/

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