How to track Customer Effort Score with CloudCherry?

[JasonBrown]

The Customer Effort Score is easily the front runner in measuring how much effort the customer expends at a particular interaction with a brand. As such, it is quite a powerful metric that tells your Business how hard/easy you are making the overall experience for your customers.

We, at CloudCherry, having interacted with many consumer-facing brands worldwide decided to include the Customer Effort Score to the wide-ranging collection of metrics (NPS, CSAT, Customer Delight Score and more) that we help other brands to track and improve.

So, how do you set up the CES question, start tracking it, and make the elegant CES widget come alive!
https://cloudcherry.com/blog/measuring- ... ort-score/